Performance metrics and Service Level Agreement

Operations calendar

Our objective is to process the loans from our clients under the following premises: 

• With higher quality standards
• With value-added control measures
• At lower costs
• With performance metrics with penalty in case of noncompliance


The great advantage of our service compared to "in house" processing is due to our commitment that is based on the evaluation of the operational schedule to operate, resulting in the inventory of tasks. With this, we define performance metrics that we comply to satisfaction.

In normal conditions, the internal areas of loan processing are not committed to this kind of performance, nor in writing and with penalty in case of noncompliance. Few examples of these metrics are:

• Quality index of calculations of the 100%
• Date of issuance of statements, the same day
• Payment implementation, the same day
• Daily overdue loans, the same day
• Statements, 99% of the time online
• Daily accounting, online

Contact Us


1008 Western Ave

Suite 204

Seattle WA 98104



+1 425 633-0429




You can also use our secure contact form.

Good Faith Advice

As a lender, you should focus on:

  • Design innovative financial products
  • Risk management
  • Collections
  • Customer service


This is the real core business!.


Stop doing what the borrower does not appreciate.